THE BIGGEST COCARD DIFFERENCES ARE OUR SUPERIOR CUSTOMER SERVICE AND SUPPORT.

When you choose Cocard as your processing partner you are ultimately placing confidence in us to deliver the highest level of frontline support in handling any questions, problems or concerns you have regarding your merchant account. Terminal, Statement or any Training issues should be directed to us so we can be of service.

Local Customer Service and Support

512 807-7015

Nationwide Customer Service and Support

888 332-9140

Email Customer Service and Support

Email Us with any service issue or questions.  

OUR COMMITMENT:  Your calls are answered by live people or will be returned very promptly and emails are answered within a few hours.

Maintenance and Supply Program Choices

Instead of raising our costs to cover these expenses and telling you they are "free", we have left these as choices for you to decide what matches your needs.

Terminal Complete Program A full repair and replacement program is available for terminals whether or not we sold them to you. Emergency 4-hour in-town terminal replacement is available in most circumstances.

Supply Complete Program An all inclusive supply program is available for terminals whether or not we sold them to you. Includes paper and ribbon/ink with convenient delivery options.

Platinum Complete Program Combines the two programs and provides a discount.

**Customers requiring higher Service Level Agreements for uptime requirements can be serviced with a custom maintenance program designed for their business if the need arises. Please contact us here for further details.